During the past year, we have improved our Net promoter Score (NPS); it now stands at 40. We will continue our NPS survey with learners in September and once per quarter thereafter. The main items Faculty can assist with are as follows:

• Providing timely feedback to assessments. Learners are consistent in their message that they want feedback in a timely manner. If the volume of learners in a class has an impact on when the feedback is given, please set an expectation with learners that it will take a little longer than it would otherwise. Please aim to be as timely as possible.

• Being contactable. Please ensure your hours of availability are on your Moodle pages and set a clear expectation as to how and when you are available outside of class time.

• It is also important to set clear expectations from the start of your module about what learners can expect and what is expected of them.